Common questions

How do I get a receipt for a payment?

Sign in to Certemy and open your Digital Wallet. Your receipts are under the Receipts tab.

How do I get a copy of my certificate?

Open your Digital Wallet and look in the Certifications folder.

A step says "Rejected by Verifier." How do I find out why?

Find the rejected step in your application, then hover over the Rejected by Verifier notice and click it. The reason it was rejected will appear.

How long does it take to process a step once I submit it?

Most steps are processed the same day. Some depend on things outside MHACBO's control, such as receiving transcripts, supervision forms or background check results.

Why does my testing registration step still say "Pending"?

It stays "Pending" until MHACBO receives your exam results.

How do I find my certification number?

Search for your name on the MHACBO Registry.

How do I update my name or address?

Hover over your name in the top right corner, select Profile Details, then open the Profile Fields tab.

How do I change my email address?

Hover over your name in the top right corner, select Profile Details, then click Change Primary Email.

I have Certemy accounts with other boards. How do I switch?

Hover over your name in the top right corner and select Professional at the other organization.

What does the Transcripts button do?

Nothing for MHACBO. We don't use Certemy's Transcripts feature.